피드백을 주자 100$ 짜리 상품권을 주었다. ㅎㅎ

Dear Dr. Han,

Thank you for contacting us.  We appreciate the opportunity to respond.

Dr. Han, I apologize for the inconvenience you had.  From what you describe, we failed to meet your expectations for providing good service.  Your feedback is important to us and in fact, helps us identify our shortcomings and gives us an opportunity to make service improvements regarding baggage.  Be assured that your comments will be included in a report to the appropriate management team for internal use.

However, I do understand the inconvenience you experienced.  Your business is important to us and I would like to present you with an electronic travel certificate.  Please review the attached terms and conditions.  To redeem your certificate on united.com and ensure the value is calculated properly, please enter the certificate number on the home page Fare Finder box or on the Create Itinerary: Shop for flights screen located under Planning Travel.  Your certificate will only be redeemed if you select Purchase.

Your business matters to us.  Please give us an opportunity to better serve your travel needs in the future.

Regards,

Anshu Sharma
United Airlines Customer Relations

This message is intended only for the use of the Addressee and may contain information that is PRIVATE and CONFIDENTIAL. If you are not the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited.  If you have received this communication in error, please erase all copies of the message and its attachments and notify the sender immediately.  Thank you.

Dr. SeungSuk Han - $100 Certificate #: 비밀이지롱


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$100 CERTIFICATE TERMS AND CONDITIONS:
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United Airlines Customer Relations
Goodwill Electronic Certificate
$100
Use one number to discount one new electronic certificate eligible roundtrip or one-way fare booked on united.com. You must begin your travel in the 50 United States, Puerto Rico or U.S. Virgin Islands and fly to a destination within the 50 United States, Puerto Rico, U.S. Virgin Islands or Canada. See below for additional terms and conditions.
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Redeeming your e-certificate is fast and easy.

1. Go to united.com/shopforflights.
2. Enter your origin and destination information.
3. Select your travel dates and enter your e-certificate number.
4. Select your flights. All selected flights must be e-certificate eligible to receive your discount.
5. Choose your seat and purchase your flight.
Offer details:
Discount Amount: $100
Booking period: valid through September 30, 2008.
Travel period: valid through September 30, 2009.
Eligible Booking Class: All Economy, Business and First
Maximum number of passengers per itinerary: 1
Blackout Dates: None
NOTE: Not all flights are eligible for an electronic certificate discount. In some instances, flights or fares that are not electronic certificate eligible may be otherwise discounted or may in any event be less expensive than the electronic eligible flights.
IMPORTANT NOTICE:
We are not yet able to redeem paper certificates, coupons or vouchers at united.com. Please contact customer support at 1-800-589-5582 with any questions concerning paper or electronic certificates.-----------------------------------------------------
TERMS and CONDITIONS:
TICKETING:
You may redeem this electronic certificate on united.com only. Discount only applies when ticket is purchased on united.com using the certificate number and a credit card that has a valid U.S. billing address. Electronic certificates cannot be redeemed by calling United Airlines or your travel professional.
Important Notes: Not all flights are eligible for an electronic certificate discount. In some instances you may find flights that are not electronic certificate eligible, because they have already been discounted and are less expensive than the electronic certificate eligible flights. This discount may only be used for one passenger traveling per itinerary. It may not be applied to previously ticketed reservations. This e-certificate is transferable, but void if sold or bartered.
VALID ROUTING:
To take advantage of this discount you must begin your travel in the 50 United States, Puerto Rico, or U.S. Virgin Islands and fly to a destination within the 50 United States, Puerto Rico, the U.S. Virgin Islands or Canada.
ALLOWABLE FARES:
This discount can be used on all First, Business and Economy booking classes. The fare purchased must be greater than the value of the certificate you are redeeming.
RESTRICTED FARES:
This discount may not be used on the following fare types: Fares that are not
displayed as electronic certificate eligible on united.com
FARE RULES:
The fare you qualify for depends on what class of service is available on the days you travel. Some flights may have lower fares available without the discount. Keep in mind, you must travel round-trip or one-way on United ( and multi-city trips are not allowed). Other restrictions may apply.
BLACKOUT DATES:
None
MILEAGE PLUS ACCRUAL:
The passenger may accrue Mileage Plus miles with this discount.
UPGRADES:
To determine if an upgrade certificate may be used together with this discount, refer to the terms, conditions and booking class restrictions associated with each upgrade.
CHANGES/REFUNDS:
The rules of the fare you purchase determine what changes or refunds are allowed. Any refund due is based on the amount actually paid. The electronic certificate discount may not be reapplied toward the purchase of another ticket when exchanging or refunding your original ticket, except when the original ticket qualifies for a reduced fare (guaranteed airfare rule applies). Check with United Airlines.
VALID CARRIERS:
This discount may be applied to United, United Express(R) and Ted operated flights, but not to flights operated by other airlines (such as United- marketed code share and Star Alliance flights).
Processing Information:
Agencies See: S*PMA/WEBDOLLAR
UA Representatives See: S*PMO/WEBDOLLAR
FastTech: Profile Code: PMO Name: WebDollar
Tic Codes: WEB076
Must Ticket By: September 30, 2008
Complete Travel: September 30, 2009
Copyright 2002 United Airlines, Inc. All rights reserved.